Refund policy
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at support@timelesscuratedco.com returns must be approved before items are sent back.
If your return is accepted, we will provide instructions on how and where to send your item. Items sent back to us without first requesting a return will not be accepted. Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
You can always contact us for any return question at support@timelesscuratedco.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Returns & store credit
Thank you for shopping with Timeless Curated & Co. We hope you love your purchase! Please review our return policy before placing your order.
No Refunds — Store Credit Only
All approved returns are eligible for STORE CREDIT ONLY. We do not issue refunds to the original form of payment.
Returns must be requested within 14 days of delivery.
To be eligible for store credit:
● Items must be unworn, unwashed, and unused.
● All original tags must remain attached.
● Items must be returned in their original condition.
● Items with stains, makeup, deodorant marks, odors, pet hair, damage, or signs of wear will not be accepted.
final sale items
The following items are FINAL SALE and cannot be returned or exchanged:
● Sale or clearance merchandise
● Bodysuits
● Undergarments
● Swimwear
● Accessories marked Final Sale
● Gift cards
Return shipping
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
Original shipping charges are non-refundable.
Damaged or incorrect items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery and include your order number and photos of the item so we can help resolve the issue.
Store credit
Once an approved return has been received and inspected, store credit will be issued for the eligible merchandise amount.
By completing a purchase with Timeless Curated & Co., you acknowledge and agree to this Return & Store Credit Policy.